REFUND POLICY
All sales on products are final and no refund will be issued. However, if your product is damaged when you receive it, please contact us at info@imageartistryllc.com
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from imageartistryllc.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous, unique identifier. For more information about cookies and how to disable cookies, visit https://www.allaboutcookies.org
- “Log Files” track actions occurring on the Site and collect data including your IP address, browser type, internet services provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or PayPal accounts, email address, and phone number). We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Restricted to ages 18 and over.
MINORS
This Site is not intended for individuals under the age of 18.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@imageartistryllc.com or by mail using the details provided below:
TERMS OF SERVICE
ONLINE PRODUCTS RETURN POLICY
All sales are final if the product was used. Exchanges will be offered if products remain unused and are in the original packaging. Image Artistry stands behind its high-quality products and believes in good customer service. If a damaged item is received, please contact customer service at info@imageartistryllc.com for assistance.
All items will be shipped within 2-3 business days so long as the product is in stock. Items out of stock will be back-ordered and shipped as soon as the product arrives.
PRODUCTS
Image Artistry makes every effort to accurately display the colors, features, specifications, and details of the products available on the Site. However, there is no guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and electronic displays may not accurately reflect the actual colors and details of the products. All products are subject to availability, and Image Artistry cannot guarantee that items will be readily in stock. Image Artistry reserves the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
PURCHASES AND PAYMENTS
We accept the following forms of payment:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
Clients agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. Clients further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so transactions may be completed, and contact clients as needed. Sales tax will be added to the price of purchases as deemed necessary. Image Artistry may change prices at any time. All payments shall be in U.S. dollars. Clients agree to pay all charges at the prices presently in effect at the time of purchase and any applicable shipping fees. Clients authorize Image Artistry and its affiliates to charge the client’s chosen payment provider for any such amounts upon placing a purchase order. Image Artistry reserves the right to correct any errors or mistakes in pricing, even if payment has been requested and/or received. Image Artistry reserves the right to refuse any order placed through the Site. Image Artistry may, at its sole discretion, limit, or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. Image Artistry reserves the right to limit or prohibit orders that, in its sole judgment, appear to be placed by dealers, resellers, or distributors.
SHIPPING POLICY
Image Artistry (“we” and “us”) is the operator of (https://www.imageartistryllc.com) (“Website”). By placing an order through this Site, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
RETURNS
RETURNING DUE TO CHANGE OF MIND
Image Artistry does not accept returns unless the received item(s) are damaged. Return shipping will be paid at the customers’ expense and customers will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Image Artistry will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Refunds will have a 10% restocking fee.
WARRANTY RETURNS
Image Artistry will honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Image Artistry to process your warranty claim within 7 days.
Once a warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
DELIVERY TERMS
TRANSIT TIME DOMESTICALLY
In general, domestic shipments are in transit for 2-7 days.
TRANSIT TIME INTERNATIONALLY
Generally, orders shipped internationally are in transit for 4-22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you choose your carrier at checkout.
DISPATCH TIME
Orders are usually dispatched via USPS within 2-3 business days of payment.
Our warehouse operates Monday – Friday during the standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
CHANGE OF DELIVERY ADDRESS
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. BOX SHIPPING
Image Artistry will ship to P.O. Box addresses using postal services only. We are unable to offer courier services to these locations.
MILITARY ADDRESS SHIPPING
We are able to ship to military addresses using USPS. We are unable to offer this service using other courier services.
ITEMS OUT OF STOCK
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
DELIVERY TIME EXCEEDED
If the delivery time has exceeded the forecasted time, please contact us so we can conduct an investigation into the delays.
TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
DUTIES & TAXES
SALES TAX
Sales tax will be applied to the price of goods at checkout.
IMPORT DUTIES & TAXES
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country and Image Artistry encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Image Artistry at the customer’s expense and the customer will receive a refund for the value of the goods paid, minus the cost of return shipping. The cost of the initial shipping will not be refunded.
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time prior to the order being dispatched. If an order has already been dispatched, please refer to our refund policy.
INSURANCE
Parcels are insured for loss and damage up to the value as stated by the courier. First-class packages are not insured.
If a package was not delivered, lost, or stolen please contact the courier with the tracking number that was provided to you and open a claim. Image Artistry is not responsible in any way for a lost, stolen, or undelivered package.
PROCESS FOR PARCEL DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
PROCESS FOR PARCEL LOST IN TRANSIT
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
CUSTOMER SERVICE
For all customer inquiries, please email us at info@imageartistryllc.com